By placing an order with us, you agree to these terms and conditions.
These terms and conditions apply to purchases made from Infiniti ICS Ltd, trading as Infiniti Tracking, through our website, by telephone or by any other method.
By placing an order with us, you agree to these terms and conditions.
Infiniti ICS Ltd is a company registered in Scotland (company number SC536488). Infiniti Tracking is a trading name of Infiniti ICS Ltd. In these terms, “we”, “us” and “our” refer to Infiniti ICS Ltd, and “you” refers to the customer.
1. Our products and services
We aim to ensure that all product and installation information provided on our website is accurate and up to date. Product specifications, availability and pricing may occasionally change.
If there is anything about a product or installation that you are unsure about, please contact us before placing your order and we will be happy to help.
We reserve the right to correct genuine errors in product descriptions, pricing or availability. If an error affects an order you have placed, we will contact you before proceeding and give you the opportunity to cancel the order if appropriate.
2. Installation appointments
We provide nationwide mobile installation where available. Installation availability can vary depending on your location, vehicle, product and engineer availability.
Installation dates and times provided at the time of ordering are estimates unless we have specifically confirmed an appointment with you.
If we are unable to provide the installation within a reasonable period, we will contact you to discuss an alternative appointment or, where appropriate, provide a refund.
Preparing your vehicle
Please ensure that the vehicle is available at the agreed location and that our engineer can safely access the vehicle.
The vehicle should:
- be in a suitable and safe location for the engineer to work;
- have sufficient battery charge and be capable of starting and moving;
- have all doors and the tailgate accessible;
- be reasonably clean and free from conditions that would prevent the installation being carried out safely; and
- be free from significant existing electrical faults or damage that could affect the installation.
Where an installation is being carried out indoors, suitable lighting and sufficient space must be provided.
If the vehicle or location is unsuitable for the installation to be carried out safely, we may need to reschedule the appointment.
3. Covert installation and removal of vehicle panels
Our tracking devices are designed to be installed discreetly and, where appropriate, covertly.
Depending on the vehicle and the installation method required, it may be necessary for our engineer to carefully remove and refit certain interior trim, panels, covers or other vehicle components in order to access suitable installation points and conceal the device and associated wiring.
Our engineers take reasonable care when removing and refitting vehicle components and use appropriate installation methods for the vehicle concerned.
The exact installation method can vary between vehicles and manufacturers. If you have any particular concerns about a specific area of your vehicle, please discuss this with us before installation.
4. Vehicle condition
Our engineers will take reasonable care when carrying out an installation. However, vehicles can have existing wear, damage, modifications or previous repair work that may not be immediately apparent.
If our engineer identifies a pre-existing issue which could prevent the installation from being completed safely or correctly, we may discuss this with you before proceeding.
Where appropriate, we may take photographs of the vehicle before or during installation to record its condition.
If you notice any issue following an installation, please contact Infiniti Tracking as soon as reasonably possible. We will assess the issue and, where it relates to our product or workmanship, work with you to put it right.
5. Installation changes and rescheduling
We understand that circumstances can change.
You may reschedule your installation once without charge, provided you give us at least 24 hours’ notice before the agreed appointment time.
We will always try to accommodate additional changes where possible, although further changes may be subject to an administration charge depending on the circumstances.
If an installation appointment is cancelled or the vehicle is unavailable with less than 24 hours’ notice, or if our engineer attends and is unable to carry out the installation because the vehicle or agreed location is unavailable or unsuitable, an £80 cancellation fee including VAT may apply.
The £80 fee reflects the costs associated with arranging and attending a mobile installation appointment.
6. Cancelling an order
If you are a consumer purchasing online or by another distance method, you may have a statutory right to cancel your order within 14 days.
Where you ask us to arrange an installation during this period, we may ask you to expressly request that the service begins before the end of the cancellation period and to acknowledge the effect this may have on your cancellation rights.
Your statutory consumer rights are not affected by these terms.
If you cancel an order after we have incurred reasonable costs in arranging the installation or supplying the product, any amount we are legally entitled to retain will be limited to those applicable costs.
Where a product needs to be returned, we will provide instructions for its return. Products should be returned in an appropriate condition, with all relevant components included.
We will process eligible refunds as soon as reasonably practicable and in accordance with applicable consumer law.
7. Installation delays and circumstances outside our control
Occasionally, circumstances outside our reasonable control may prevent an installation from taking place as planned. This may include severe weather, vehicle access problems, unexpected vehicle faults, engineer availability, stock delays, road closures or other unforeseen circumstances.
If this happens, we will contact you as soon as reasonably practicable and will make reasonable efforts to arrange an alternative appointment.
Where we are unable to provide the installation within a reasonable period, we will discuss the available options with you, which may include cancelling the installation and providing an appropriate refund.
8. Complex vehicles and specialist installations
Some vehicles require additional time, specialist knowledge or alternative installation methods.
This can include certain electric vehicles, hybrids, supercars, performance vehicles and uncommon or heavily modified vehicles.
If we identify before installation that additional work or equipment is required, we will discuss any additional cost with you before proceeding.
If we are unable to install a particular feature, such as immobilisation, on your vehicle, we will explain the available options. Where appropriate, you may choose to proceed without that feature or cancel the relevant part of your order.
9. Immobilisation
Some of our products include an immobilisation function.
Compatibility can vary between vehicles, and an immobiliser cannot be installed on every vehicle.
If we determine that immobilisation cannot be safely or appropriately installed on your vehicle, we will contact you and discuss the available options before proceeding.
10. Product and installation warranty
Trackers purchased through Infiniti Tracking are covered by a 3-year warranty, unless otherwise stated on the relevant product page.
Other products are covered by the warranty period stated at the time of purchase, normally 1 year.
If you experience a problem with your tracker or installation, please contact us. We will help diagnose the issue and, where the problem relates to the product or our workmanship, arrange the appropriate repair, replacement or other remedy in accordance with your legal rights and the applicable warranty.
Where a warranty issue requires access to the vehicle, you agree to make the vehicle reasonably available at a mutually convenient time so that we can investigate and, where appropriate, repair or replace the affected equipment.
We will aim to resolve genuine warranty issues as quickly as reasonably possible.
11. Warranty exclusions
Our warranty does not cover faults caused by matters unrelated to the product or installation, including misuse, accidental damage, unauthorised modification or tampering, user error, or normal replacement items such as remote-control batteries.
If we attend a warranty appointment and establish that the issue is unrelated to our product or installation, an £80 call-out charge including VAT may apply. We will explain this to you where reasonably possible before attending if we have reason to believe the issue may not be covered.
Your statutory consumer rights are not affected by our warranty terms.
12. Vehicle manufacturer warranties
We use appropriate installation procedures and connection methods for the vehicle concerned, including recognised installation methods where applicable.
Because vehicle manufacturer warranty policies differ between manufacturers and individual vehicles, we cannot guarantee that the installation of an aftermarket security product will have no effect on a manufacturer’s warranty.
If you have concerns about your vehicle’s manufacturer’s warranty, we recommend checking the position with the manufacturer or authorised dealer before installation.
This does not affect your statutory rights against Infiniti Tracking in relation to the installation service we provide.
13. Our responsibility to you
We will provide our products and installation services with reasonable care and skill.
If something goes wrong with your product or installation, your first point of contact should be Infiniti Tracking. We will assess the issue and work with you to resolve it.
We will not be responsible for losses or damage to the extent that such responsibility cannot legally be excluded or limited, or where the issue was caused by circumstances outside our reasonable control.
Nothing in these terms affects your statutory consumer rights or any liability which cannot legally be excluded or limited.
14. Third-party products and services
Some products and services supplied by Infiniti Tracking may rely on third-party manufacturers, monitoring platforms, mobile networks or other technology providers.
While we will assist you with issues relating to products and services purchased from us, certain aspects of their operation may depend on third-party systems outside our direct control, including mobile network availability, GPS reception and third-party platform availability.
Where an issue relates to such a third-party service, we will provide reasonable assistance in diagnosing and resolving the issue.
15. Pricing and payment
All prices shown on our website include VAT unless clearly stated otherwise.
Prices may change from time to time. Once an order has been accepted by us, we will honour the agreed price except where a genuine pricing or product description error has occurred.
Any additional installation cost will be discussed with you before the additional work is carried out.
16. Complaints and customer support
We pride ourselves on providing a high standard of customer service.
If you experience a problem with your product or installation, please contact us directly so that we can investigate and resolve it.
We will always aim to deal with complaints promptly and fairly.
17. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
18. Website content
We take reasonable care to ensure that the information on our website is accurate. However, product specifications and other information may change from time to time.
Our website may contain links to third-party websites. These are provided for convenience and we are not responsible for the content or operation of external websites.
All intellectual property rights relating to our website and its content remain with Infiniti ICS Ltd or the relevant rights holder.
19. Governing law
These terms and any contract between you and Infiniti ICS Ltd are governed by the laws applicable in Scotland, except where consumer law gives you the right to rely on the mandatory laws of another part of the United Kingdom.
Nothing in these terms affects any rights you have under applicable consumer protection legislation.
